What Nora does
Answers calls and web chat Outside your office hours — evenings, weekends, bank holidays — Nora picks up. She introduces herself as part of your team. She has a natural, professional voice. She's trained on your business: your listings, your coverage area, your process, your team names.
Qualifies the caller Buying or selling? First-time buyer or chain? Looking to let or to rent? Ready to value or just browsing? Nora captures the information you need to follow up intelligently, not cold.
Books viewings Nora can book viewings directly into your diary, using your calendar integration. The viewer gets a confirmation. You get a notification. No manual admin.
Handles common questions What's the commission rate? How long does a sale take? What areas do you cover? Nora answers from your FAQs, set up during onboarding.
Escalates when needed For anything outside her brief — a distressed caller, a complex conveyancing question, an existing client issue — Nora takes a message and flags it for an urgent callback.
What she doesn't do
Nora is not a full AI virtual assistant or CRM. She handles the first point of contact. The relationship — the valuation appointment, the offer conversation, the vendor call — stays with you.
She's a receptionist, not a negotiator. That distinction matters.
What it costs
| Option | Price |
|---|---|
| Core tier (includes Nora up to 200 mins/mo) | £899/mo |
| Nora standalone — up to 200 mins/mo | Included in Core+ |
| Nora — 24/7 unlimited minutes add-on | +£300/mo |
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